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nazmouse

Plastic Server 6 service doesn't start

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Hello everyone,

I have a problem starting plastic server 6 service, it happened to me before but I thought it's an issue with my OS so I decided to reinstall it, that helped me for a few weeks but now I face the problem again,

I tried doing the steps from another topic I found by googling :

 

apparently it didn't help me at all,

now speaking of a problem :

I can't start the plastic service at all, it just throws me a 1067 error (here's a pic demonstrating the issue, service.msc had been launched with admin privileges)

5a39b01f933a9_1(7).thumb.png.9c57eca080f88fc1b56f8a77bcff7b38.png

 

then I decided to start following steps from the topic I pinned higher and launch thingy using the console, again, it'd been run as admin using the --server argument, didn't help at all, it just said I have to run that as a service, at this point I'm stuck in a loop5a39b0cc090d5_1(6).thumb.png.b8fef629ac76b90e3db59f506d2cd7d4.png

 

Thanks!

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Hi @nazmouse,

If you want to start the Plastic SCM server using the command line you will need to open an administrator window and execute:

plasticd.exe --console

or

plasticd.exe --tray

Can you please share with me the "C:\Program Files\PlasticSCM5\server\plastic.debug.log.txt" file?

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here it is @manu, thanks for a fast reply!

about CMD arguments - yeah I know but it doesn't help at all, when I run command line as admin, it still says "Windows Service Start failure" so I'm kinda stucked, nither I can run service as it immediately stop nor CMD allow me to do that

plastic.debug.log.txt

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@manu I read the log file I sent you, it said :

2017-12-20 21:17:36,495 InitServices-7 d2f36bd1-5c3b-47ab-85d6-de9a251b92f0 EVERY_USER_OR_GROUP Server:DESKTOP-EU8ROM3 FATAL LicenseManager - Can't load information

 

so I removed the plasticd.lic file, launched plastic scm server again, it told me another fatal error, afterwards, reinstalled plastic cloud edition and everything worked, what could it be ? Plastic couldn't generate the license file so I had to manually revert it, right ?

Thanks for help anyway!

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Hello @nazmouse,

thank you for the log provided, I don't understand how the re-installation fixed it, the problem was related with a bad "D:\PlasticSCM5\server\jet\repositories\info.dat" file. The server was not able to read it and refused to start without it.

I'm wondering if reinstalling the license forced the server to re-write the "D:\PlasticSCM5\server\jet\repositories\info.dat" fixing the problem. Because you didn't change the "basepath" on your jet.conf, right? You are still working with your old local repositories, right?

BTW, this is an issue we will be fixing during the next sprint.

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@manu sorry for the late response, no I didn't change the "basepath" in my jet.conf and I'm still working with my old local repository, right

after manipulations higher my plastic server worked and connection no more got refused, dunno what happened back there, I was tracing all the issues I showed you higher until I figured out it was a problem with the plasticd.lic file then I cleared the entire folder, reinstalled plastic and it worked fine

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