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The new tree cannot be built

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Hi folks,

ever I try to checkin items by using the client or by using the context menu of a folder I get the message 'Item 52524 could not be found in the tree. The new tree cannot be built.' (see attached screenshot).

I already upgraded from version 6.x to the actual one 7.0.16.2192 but nothing changed.

Therefore I'd really pleased if somebody have an idea what the problem is.

 

Asking greetings

Reiner

 

2018-05-13_13-35-56.png

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Hi Reiner,

 

We are going to need the stack trace in order to debug this. I talked to the team and we don't have a clue of what can be going on.

 

Thanks!

pablo

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Hi Pablo,

I don't find how to activate a stack trace or logging.

BTW, why the MS Office addins claimed to be for MS Office 2016 but don't work? They're still named 'WordBackend2007'. I've attached some screenshots of MS Word 2016.


Sighing greetings

Reiner

2018-05-14_14-35-29.png

2018-05-14_14-34-06.png

2018-05-14_14-33-29.png

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Hi,

 

Let's try to focus on the initial issue, since I'm sure Office is not related.

 

You can send the log of your server.

 

pablo

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Hi,

attached are some further screenshots and the server log file.

The marked message in screenshot '2018-05-16_10-09-48.png' I just got once.

Awaiting greetings

Reiner

plastic.server.log.zip

2018-05-16_10-09-48.png

2018-05-16_10-20-37.png

2018-05-16_10-21-20.png

2018-05-16_10-22-27.png

2018-05-16_10-25-49.png

2018-05-16_10-30-36.png

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Hi,

Could you reach us at support@codicesoftware.com ?

We may need to arrange a gotomeeting session with you.

Regards,

Carlos.

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