Jump to content
Sign in to follow this  
cypronia

New cloud member

Recommended Posts

Hi,

 

Through the cloud dashboard, I've added a new member to our team.  He has a valid email address

and has clicked on the invitation mail. However, after installing plastic scm desktop app on his computer and starting it,

when he gets to window with credentials verification a puts down his credentials, the system outputs it doesn't recognize him. 

I tried using credentials of other users and they all get recognized as members of our organisation, so it's only him.

 

Did I miss a step somewhere along the way or?

Share this post


Link to post
Share on other sites

Hi,

Can this user try to log in the www.plasticscm.com? Let's also review the user and password are correct.

Regards,

Carlos.

Share this post


Link to post
Share on other sites

Has your coworker registered the account at www.plasticscm.com? What is the error when trying to log in?

 

Regards,

Carlos.

Share this post


Link to post
Share on other sites

Ah, so any new user for the cloud must also have an account for plasticscm.com?
 

Error is: "Invalid credentials. Couldn't get the organisation name."

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×